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Other Courses (rollover box to see course name)

This course

Building the Team

• Promote behaviours which could develop and maintain trust at work
• Recognise why confidentiality is important in building and maintaining trust in the team
• Recognise the difference between groups and teams in the workplace
• Understand and apply a model for group formation and team development
• Recognise the benefit from understanding and utilising team members’ preferred team roles

• The nature of formal and informal working relationships
• Role of open communications and the need to keep people informed to create effective working relationships
• Differences between people and their effects on relationship building
• Differences in organisational culture and their effects on relationship building at work
• Social skills appropriate to the workplace
• Behaviours which develop and maintain or destroy trust at work
• The importance of maintaining confidentiality in the workplace
• Characteristics of groups and teams – examples within the workplace
• Tuckman’s theory of group formation
• Team roles (e.g. Belbin) and the uses and implications for managers
• Building a balanced team to achieve objectives

Course dates

14 April 2010 to 14 April 2010

Other courses in this section.
Click course title for more information.

5 S Work Place Organisation NEW
Building the Team
Communication in the Workplace
Giving Briefings and Making Presentations in the Workplace
Instructional Techniques
Introduction to Leadership
Kaizen Continuous Improvement NEW
Managing Change in the Workplace
Managing Customer Service
Managing Health & Safety
Managing the Employment Relationship
Motivating to Perform in the Workplace
Obtaining Information for Effective Management
Organising and Delegating
Other courses offered - Managing, Leading & Improving Performance
Report Writing
Solving Problems and Making Decisions
Team Briefings and Effective Meetings
Time Management
Working Efficiently Making Effective use of Materials and Equipment
Working with Costs and Budgets